Delivery Terms

The cutoff timings to place your order each day is at 5pm. Any orders past 5pm will only be processed the following day. For orders on public holidays and Sundays, the orders will also be processed the next business day. 

Madinah.SG will deliver to the address indicated by you via local logistic providers and other international logistic providers. Madinah.SG can only deliver to a delivery address which is a home or office address. Deliveries will be done on business days only. Non-business days and public holidays deliveries may be possible but subject to availability depending on your locations.

Madinah.SG is entitled, insofar as reasonably possible, to make split deliveries so that you receive the ordered products as soon as possible. There are no additional costs associated with such split deliveries. However, in the event that you request that Madinah.SG delivers the order in parts, Madinah.SG may charge you for extra delivery costs. Each split order shall constitute a separate sales contract. If Madinah.SG is late delivering a part or one split order is faulty, that will not entitle you to cancel any other split order.

Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation. Madinah.SG excludes any liability for any failure to meet delivery periods.

Options in Case of Delivery Problems

If Madinah.SG discovers prior to entering into the sales contract that it can no longer deliver the ordered products, Madinah.SG may offer you an equivalent product in terms of quality, price and function. You are not obliged to accept the replacement product. You may return it, if you so wish, in accordance with the right of return outlined below.

If Madinah.SG discovers after entering into the sales contract that Madinah.SG can no longer deliver the ordered products, Madinah.SG will be entitled to terminate the sales contract. Madinah.SG will inform you and reimburse any payments made.

Do take note your delivery slot may be delayed by a day due to high volume orders and/or traffic congestion. 

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